Warren Buffett on secret to success

Focus on one thing you could change: Customer experience!

  • a genuine desire to delight your customers
  • establish relationships with people
    • make a friend out of any customer
    • you don’t need to build an AI business for that
  • learn to multiply yourself through other people
    • choose the right people to work with
  • surround yourself with people who are better than you are
    • e.g. your spouse, your business partners
    • you are going to move to the direction of the people you associate with
  • you may not remember the price of a product, but you will not forget a wonderful purchase experience
  • you don’t need to get it right from the start
    • you will do better as you have more experience
  • you need to have the determination to succeed